Lessons in Service from Charlie Trotter by Edmund Lawler, Ed Lawler

Lessons in Service from Charlie Trotter


Lessons.in.Service.from.Charlie.Trotter.pdf
ISBN: 9781580083157 | 240 pages | 12 Mb

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Lessons in Service from Charlie Trotter Edmund Lawler, Ed Lawler
Publisher: Ten Speed Press


As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, ...

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